Frequently Asked Questions
Find answers to common questions about your orders and our products
Are the albums counted on official music charts?
Yes, all album sales from our store contribute directly to the Hanteo and Gaon charts in Korea, as well as Billboard charts in the US.
What should I do if my lightstick is defective?
Please contact our support team within 7 days of delivery with a video of the unboxing and the defect to initiate a replacement.
Can I cancel my pre-order?
Pre-orders can be cancelled anytime before the official release date. Once the shipping process begins, cancellations are no longer possible.
How do I track my international order?
Once your order ships, you will receive an email with a tracking number and a link to our global logistics partner's portal.
Do you offer official merchandise or fan-made items?
We exclusively sell 100% official licensed products sourced directly from HYBE and authorized distributors.
Are batteries included with the Official Lightstick?
Due to international shipping regulations, AAA batteries are not included with lightstick purchases.